Training Super Users in Large Health Care Facilities

Training users to learn a new computer application can be a daunting task in large organizations. One solution involves selecting super users who will receive more extensive training and will serve later as the primary source of help to other users in their work unit. Tailored rather than generic training programs seem better suited to providing these super users with the required knowledge base. This article focuses on learning styles as a basis for tailoring training to super users’ needs. Results of a study conducted in a large health care organization suggest that the popular hands-on approach favors individuals with certain learning styles, as indicated by their higher test scores. Implications for providing effective training more uniformly across all super users are made.